Responsible gambling

Responsible Gambling at Gorilla Play

Gorilla Play understands the importance of responsible gaming practices to ensure a safe and enjoyable experience for all players. If you or someone you know is struggling with problem gambling, please reach out to our support team for assistance.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control your spending at Gorilla Play. This feature allows you to decide in advance how much money you want to spend on gaming and helps prevent excessive betting.

To request a deposit limit, please contact our 24/7 support team via live chat or email.

Time-Outs

If needed, we can activate a temporary time-out period for your account. This means that you will not be able to access the casino's services during this time. You can select from various time frames between 24 hours and several months.

To request a time-out, please contact our support team.

Self-Exclusion

As an additional precaution against problem gaming, we offer permanent self-exclusion for players who feel they require complete separation from the casino environment. Once selected, your account will be permanently closed, and you will not be allowed to re-register.

Please note that this is a permanent measure, so choose carefully before making such a selection.

Responsible Gaming Organizations

We encourage all our players to seek support from international organizations dedicated to assisting problem gamblers:

GamCare: A UK-based charity providing confidential advice on responsible gaming
Gambling Therapy: An online service offering free therapy sessions and counseling for individuals with problem gaming issues

Please note that we reserve the right to request documentation or impose measures to ensure your well-being.

Gaming Reality Check

To prevent excessive losses, you can take advantage of our built-in reality check feature. This alerts you to potential problems by displaying a pop-up notification after a set amount of time has passed since your last deposit or withdrawal.

You have the option to:

Accept our recommended deposits and bet amounts.
Set custom limits for your bets or losses.

To activate this feature, please visit our support page and follow these steps:

Click on 'Responsible Gaming'
Select 'Reality Check'

Additional Support

If you require assistance with problem gaming issues outside of Gorilla Play, consider reaching out to regional organizations offering local language counseling services.